Ticketmaster

His explanation is extremely detailed.

They make up the majority of the ticketing market.

Uh oh.

'This is similar to how airline tickets and hotel rooms are sold,' the company says.

Everyone seems completely baffled by her discovery.

Ticketmaster announces health precautions for the return of live events.

They also introduce the 'Hero Nation' refund option.

See the president of Live Nation's response on the matter.

Ticketmaster's new refund policy hasn't gone unnoticed.