How could you ever forget?

Hours of back-to-back phone calls with no end in sight. Getting caught with your cellphone out, over and over again. Chain smoking on your lunch break. Ah, yes, the good old days of thinking that this might be your first real chance to have a nice desk job instead of working at the corn dog stand in the mall.

You were finally an adult. You had a job at Convergys.

If you made it through the grueling orientation period without giving up and going back to mowing lawns for your stepdad, you were ready to embark on a journey that would take you virtually nowhere.

"Maybe you'd like to go to college," your mom would mention foolishly over dinner after you'd spent the last 10 hours helping people diagnose their internet problems.

"Nope. I've got a job at Convergys, Mom," you'd reply. "I'm good."

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Little did you know you'd spend the next 10 years of your life moving from call center to call center. Sometimes you'd make a dollar more, sometimes 50 cents less, but at least you weren't folding clothes at Hot Topic, right? At least you had a shiny badge to pin on your clothes that acted as a keycard for you to get into the building that nobody truly wanted to enter.

Each evening you'd walk to your car, slightly more broken than the day before, wondering how you spent 45 minutes helping an elderly woman on the phone before finally coming to the conclusion that she never had her computer plugged in to begin with.


You'd move away to another city, but in the back of your mind you always knew that if it didn't work out you could just go home to mom and dad's and get your job at Convergys back.

Convergys would always be there to welcome you back into a pit of despair. The faces may be different your second time around, but the stories always started the same:

"I'm so lucky I got this job! I'll never work at a gas station again. This is great."

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