Common Car Wash Questions
What are your hours?
Quick Quack Car Wash is open 7 days a week all year long, except Christmas and Thanksgiving.
- Summer: Mon - Sat 7am to 9pm, Sun 9am to 9pm
- Winter: Mon - Sat 7am to 7pm, Sun 9am to 7pm
How long does it take to get a car wash?
Unlike car washes typically found at gas stations, Quick Quack Car Wash uses a conveyor that keeps cars moving even if there are a few cars in line. The entire wash cycle lasts no longer than THREE MINUTES and since there is no waiting for the car in front of you to finish, you will rarely spend more than five minutes from the time you pull in to when you are back on your way.
Do you uses brushes? Are you touchless?
Quick Quack Car Wash's systems are "brushless" and utilize only soft-cloth and are safer on your cars finish than hand-washing or "touchless" systems that may use harmful chemicals. Fully automated and computerized, the high quality system is categorized as an exterior conveyor wash. The customer stays in the vehicle while being automatically guided through the glass enclosed open-air tunnel where the vehicle is soaked, soaped, washed, polished, rinsed with spot-free water and blown dry all in a matter of minutes.
What is Triple Foam?
Our Triple Foam treatment is three colors of rich foaming polish that enhances the paint’s shine and protection. It contains polymer protection that bonds to the vehicle’s paint and clear coat surface.
Do you take Credit/Debit Cards for payment?
Quick Quack Car Wash accepts Visa, Mastercard and American Express as well as any debit card with a Visa or Mastercard logo on it. We also accept cash but not personal checks.
What is a Clean Car Guarantee?
Our clean car guarantee means that if you are not completely satisfied with your wash, we will immediately rewash your car at no additional charge. This offer is only valid at the time or your original visit and with a your original receipt.
How does the 48 Hour Rain Check Work?
Our 48 Hour Rain Check means that if it rains within 48 hours of your last visit to the car wash, you can return and receive a free wash. You must retain and submit your receipt to qualify and you must return to the wash before the 48 hours expires.
Why is my car still wet after the dry cycle?
At Quick Quack Car Wash we use powerful dryers or "blowers" at the end of the wash cycle to remove most of the water used to rinse the car in the car wash. There will, however, always be some amount of water left on the car. Because we use a Spot Free Rinse comprised of pure water from our Reverse Osmosis filtration system, any remaining water left on the car will dry within minutes without leaving spots on your car.
How do I cancel my Unlimited Membership?
You may cancel your membership in the Unlimited Wash program at any time. If you are interested in canceling your membership, you must do so in writing (fax, email or postal mail) 10 days before your renewal date. Please include the following information: First and last name on the account, the number under the barcode on your membership card and the reason for canceling. Fax: 916-488-3277, email: firstname.lastname@example.org, or mail to PO Box 2703, Carmichael, CA 95609.
Are the vacuums really free?
Yes. The self serve vacuums at all Quick Quack locations are always free for our customers.
Is my vehicle too tall?
While each location may vary slightly, generally the height of your vehicle can not exceed seven feet, two inches.
I have a bug shield or bike rack, etc. Is it safe?
We have many customers who have after-market products such as these that come through the wash regularly. Having said that, we cannot guarantee that yours will be OK. We only guarantee vehicles and parts that are factory installed and less than 5 years old.
Why do I have to clean out my truck bed before going through the wash?
Debris that is left in truck beds can cause damage to your vehicle as well as the car wash equipment if not removed prior to entering the car wash. This debris might either get caught in the cloth or be blown back onto the car and cause scratching to your car or the cars that follow.
Why do Quick Quack team members wear ties?
Cleanliness is one of our company values and we believe that this extends beyond just a clean car. We feel that our facilities and team members should also represent the highest standards of appearance. Unlike full service car washes or other automotive service centers where employees might be more hands-on, our team members are primarily cashiers and customer service professionals who greet customers with a friendly smile and clean appearance. Quick Quack Car Wash’s state-of-the-art car wash equipment does the heavy lifting and the “dirty work”. Our signature duck ties have become an important part of our brand image that the majority of our customers appreciate and have come to expect and love.
What makes them an expert?
Besides being more environmentally friendly than traditional commercial car washes, Quick Quack wants to pull people out of their driveway. A person washing their own car in their driveway uses 50-150 gallons of fresh water. That water mixes with harmful soaps that go down the storm drains that lead to streams and rivers. Many communities have banned driveway car washing not just because of the wasted water, but because of the phosphates and other harmful soaps and chemicals going into fresh water systems. Quick Quack is a proud member of Water Savers, a car wash industry program dedicated to raising awareness for water conservation and environmentally friendly practices at professional car washes.