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Big shows like tonight's KISS concert can be a little frantic or confusing if you haven't been to a large venue in a while. Here are a few things to know before tonight's event to make everything run just a little smoother, straight from the United Supermarkets Arena.

(If you need a tl;dr version: don't try to bring in anything wacky, weird or dangerous. Try to carpool. Get there early if you need will call.)


Fans are encouraged to pick up will call tickets in advance of the show.  Will call tickets are available at the central Select-a-Seat box office located at the Lubbock Memorial Civic Center (1501 Mac Davis Lane). Any tickets not picked up will be available at the arena box office beginning at 2pm on the day of the show.

Doors for the event are scheduled to open at 6:30pm with the event beginning at 7:30pm.

Fans are encouraged to carpool and are advised to arrive early to allow plenty of time to park and to avoid last-minute traffic congestion and lines at the door.

Visit the following links for parking and traffic flow/driving information:


All patrons and handbags are subject to visual inspection and magnetometer inspection prior to admission to the arena.

Large purses and backpacks will not be allowed, and all small bags will be inspected.  Patrons who refuse to allow such inspections will be denied entry to the arena.  Prohibited items must either be returned to the owner’s vehicle or discarded; the arena will not provide a storage area for these items.

Prohibited items for this event include:

  • Professional-style cameras & cameras with lenses longer than 6 inches
  • Video/Audio recording devices
  • Weapons of any kind (knives, tazers, mace, guns, chains, studded/spiked jewelry, wallet chains, spurs, etc.)
  • Laser pointers/laser pens/flashlights
  • Glass containers or cans of any kind
  • Skate-shoes
  • Fireworks
  • Noise makers
  • Alcoholic beverages
  • Outside food and beverage
  • The use of tobacco products of any kind including e-cigarettes
  • Sticks, poles for signs / banners, selfie sticks, umbrellas
  • Animals other than aid dogs
  • Helium balloons
  • Any item considered a danger to the artist or the public

The arena is a concealed handgun license (CHL) exclusionary zone for this event (guns free).  Open carry is prohibited in United Supermarkets Arena at all times.

The Arena is a non-smoking venue. The designated smoking sections for this event will be outside the east concourse doors.  Violators of the facility’s no smoking policy or carrying any of the prohibited items will be subject to ejection from the facility.

Fans are advised that strobe lighting and haze effects may be used for this event.

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